Dear Clients,
The reboot and associated file system check has now been completed successfully, and the Hector server is back online.
We sincerely apologise that this took longer than our initial estimates, and for exceeding our maintenance window by approximately 7 minutes.
If you have any questions or concerns regarding this maintenance, please don't hesitate to contact us via our helpdesk at https://my.kualo.com/.
Kind regards,
Kualo Support
Dear Clients,
The server came back online, however an issue was identified during the file system check which requires a second file system check to resolve. This is being run at present, and we will have Hector back online just as quickly as possible.
We apologise for this maintenance window over-running our original estimate of 4am UTC.
Kind regards,
Kualo Support
Dear Clients,
The file system check that we outlined is currently running, and is taking a little longer to complete that anticipated. We're continuing to monitor the progress of this, however we do have to allow this process to run its course and complete.
Kind regards,
Kualo Support
Dear Clients,
This reboot is underway at present, and we anticipate services will resume shortly. We'll provide an update when this has completed.
Regards,
Kualo Support
Dear Clients,
We are scheduling a reboot of the Hector server to both upgrade its core operating system kernel version, and increase disk space within the server.
The reboot will be issued at some point between 02:00 and 04:00 UTC (03:00 and 05:00 BST) on Monday 2nd October, 2017. The reboot itself will only take a couple of minutes, however as part of this, we do expect the server to run a routine file system check which will take a few extra minutes to complete.
If you have any questions regarding this, please don't hesitate to let us know via our help desk.
Kind regards,
Kualo Support