USA Network (Tampa, USA)

Partial Connectivity Failure

Løst

Dear Clients,

We’re pleased to report that this was fully resolved by our engineering team approximately 30 minutes ago, and subsequent monitoring has shown all to be working as expected.

Again, we sincerely apologize for any inconvenience this outage caused.

Kind regards,

Kualo Support

Problem identifisert

Dear Clients,

Connectivity has now been restored to all affected clients. Our team will be making further adjustments which may involve a further brief outage of a minute or two for individual servers as we complete resolving this, however we aim to keep this minimized as far as possible.

We apologize for any inconvenience this equipment failure has caused, and very much appreciate your patience as we have worked to replace this.

Kind regards,

Kualo Support

Problem identifisert

Dear Clients,

We have now restored service to approximately 50% of clients who have been impacted by this equipment failure. Our team is working hard to restore service to the remaining clients at present.

Kind regards,

Kualo Support

Problem identifisert

Dear Clients,

The cause of this outage has been identified as the hardware failure of a piece of networking equipment. Our team is in the process of preparing for a replacement to be deployed.

Kind regards,

Kualo Support

Undersøker

Dear Clients,

We’re currently investigating a partial outage of our Tampa network. This appears to be a network related issue, and we will be working to resolve this as quickly as possible.

Kind regards,

Kualo Support