All sites should now be operational, if you are experiencing ongoing issues, please inform us immediately for prompt case-by-case resolution.
A comprehensive post-incident report will follow next week and will be sent to you via any existing ticket you have opened regarding this issue.
We understand the significant inconvenience this has caused and offer our sincere apologies.
Service is now generally operational and restored.
We are aware that there are a small number of sites that are still experiencing some problems, and we are working through resolving these.
If you are continuing to experience problems, please do get in touch with us so that we may review any ongoing problems on a case-by-case basis.
Update: The majority of sites are now back online, however some sites using SSL may still be showing an SSL error. The server’s AutoSSL is running through and generating new SSL certificates for these accounts, which should be completed in the next few minutes.
Update:
We’re currently in the process of restoring accounts.
Based on our latest assessment, we estimate that complete restoration will take approximately 2 hours.
We extend our sincere apologies for any disruption this has caused.
We will provide a detailed post-incident report at the earliest practical opportunity.
We regret to inform you that our Ferdinand server has encountered a critical failure, and despite multiple reboot efforts, it remains unresponsive.
Our team is working to transfer all client data to an alternative server as quickly as possible.
While we’re unable to provide an exact time frame for resolution, please be advised that the restoration process is anticipated to take several hours.
We sincerely apologise for the considerable inconvenience this has caused. Rest assured, we are fully committed to restoring services as swiftly as possible.