Dear Clients,
We’re pleased to update you that the DDoS issue has been resolved, and after a number of hours of monitoring our engineering team have confirmed that services are now running normally.
A handful of clients will receive direct communication via our helpdesk to request adjustments to their DNS to ensure stable service going forward. If you are currently experiencing any issues with your website(s) on the Romeo server, please contact our team via our helpdesk at https://my.kualo.com/ .
We greatly appreciate your patience as we worked to mitigate this attack, and apologize for any inconvenience that it caused.
Kind regards,
Kualo Support
Dear Clients,
The Romeo server is currently experiencing a large Distributed Denial of Service (DDoS) attack, which is intermittently impacting the availability of websites on the server.
Our team is working to mitigate this, and we’re working hard towards a resolution that allows service to be restored reliably. We appreciate that service has been up and down over the last few hours as we’ve worked to fight against the inbound data flow that is causing this issue.
Our team is working behind the scenes to resolve this as quickly as possible, and we’re very sorry for the inconvenience that this is causing.
Kind regards,
Kualo Support