Dear Clients,
We’re pleased to let you know that this issue is now fully resolved. Affected CloudVPS servers were migrated to alternative capacity within our cloud environment by our engineers, and we have been monitoring closely over the last hour. All servers are now operating normally.
We apologise for any inconvenience caused by this outage. If you have any questions or concerns, please just let us know by raising a ticket via our helpdesk at https://my.kualo.com .
Kind regards,
Kualo Support
Dear Clients,
Approximately 50 minutes ago, we experienced a sudden and unexpected hardware failure within our London cloud environment. This has resulted in a partial outage, which is affecting a limited number of clients.
Our engineering team is working to assess and resolve this at present, and we will have further updates to provide shortly. We sincerely appreciate your patience, and please accept our apologies for the inconvenience that this causes.
Kind regards,
Kualo Support